I recently went in to cottonwood modern to have my wisdom teeth extracted. A payment plan was set up, and i left thinking that is was all taken care. About a month later i received a collections notice in the mail regarding a delinquent charge to do with cottonwood modern. I drove back over to the office and once again had them take down my billing info. I was told by management that this time it had been handled and was given a receipt for the transaction.
Wife and I travel full time. Taking the time to make an appointment to see a dentist gets to be challenging. One call and I was in before you knew it (3days later). I warned of my travels and any follow-up as they mentioned a new patient special. Not only did they perform all they promised but they did a root canal AND a crown all within the visit which all together took about two hours. Impressed with the level of service and professionalism. I am one tough customer as I've been in the service industry for many years. I was not only very pleased but they exceeded my expectations.
One month later i received another collections notice regarding the surgery at cottonwood modern. This time it was marked "URGENT" and assured me that if i could not pay the bill, legal action would be taken. I called the office to inform them of the issue and they once again told me that the transaction will be taken out of collections, they however could not tell me if my credit score had suffered.
Sounds like double billing to me.
Great office staff. Willing to work with you on payments. The dentist takes time to explain any issues. The dentist and the dental assistants are gentle when they are in your mouth. I had a decent amount of work done here. I am happy with how it went and how they follow up. The office is clean. They have extended hours on Wednesday's, which is great if you work during normal office hours. Definitely recommend.
My entire family sees the team at Cottonwood Modern Dentistry and we are VERY pleased. Myself and my daughter see the team on the adult side and my son and nephew see the team for pediatric dentistry. Every visit has been positive and all our needs have been met. The customer service from the staff is top notch from the front desk, to the aides, techs, dentists, billing, you name it. They are all very wonderful and easy to work with. I never leave confused or unsure about treatment or costs. I recommend them to everyone that asks me for a dentist in the Verde Valley and will continue to do so. I will continue to see this team as long as I am living in the Verde Valley area. They really are the best in the area!!
Uneasy Customer.
Thank you for making a tough situation easy! Dr. Gonzalez was very upbeat and understanding, the front desk was willing to listen to my concerns and work with me financially. I had to have a wisdom tooth pulled, took about 10 minutes, and I was done. I felt very little to no pain, and 2 days later, I'm almost completely pain free. Thank you, you've earned a patient for life.
Sincerely,
Two weeks later the first bill showed up on my statement. I decided this was a good sign.
Cottonwood Modern Dentistry And Orthodontics is a US Dentist based in Cottonwood, Arizona. Cottonwood Modern Dentistry And Orthodontics is located at 1061 S State Route 260, Cottonwood, AZ 86326, USA.
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