They try to sell you on stuff because they work of commission. Seriously, get real.
Ordered a replacement double wall oven on March 14. Was not told at time of purchase that for $30 we could have someone come to our home and measure the opening for a replacement double wall oven. We therefore provided (unprofessional) measurements. Mistake #1, for which we will take some responsibility. When the installer arrived, he immediately knew the wrong-size oven had been ordered and took it back to the store. We re-ordered the correct-size oven , was told on March 31 that the oven would be delivered on April 1 (and it was). Thought there would be some coordination between the sales team at Sears, the delivery people, and the installer so that as soon as the correct oven arrived all the dominoes would fall into place. That wishful thinking was Mistake #2: the delivery people were booked on Friday and Saturday, they don't deliver on Sunday (understandable) or Monday (?), and the installer is now booked until Thursday, April 7, a day we're not going to be around. So theoretically we get it delivered and installed on Friday, April 8. Not a good experience, and so much for trying to do the right thing and support your local business people.
Needed a washer/dryer set delivered and installed in less than 24 hours and Tony spent a ton of time researching options and came back with a GREAT deal for us. Can't thank Tony and Cottonwood Sears enough for how they went out of our way to make sure we had what we needed in a timely manner. Will definitely call them for our next appliance need.
I bought my washer and dryer on one occasion and then my range on another occasion. All of the staff were very helpful and professional. The delivery team was awesome. The whole experience was great!
Wow, what can I say? This location is the best sears in northern Arizona! The staff is attentive and friendly, they always greet you as soon as you come in the door. As a first time home owner I had a lot of questions. Gina and here team were there to walk me through every step of the way. They were very knowledgeable about their products, but never pushed me to purchase something super expensive that I didn't need. Thank you so much for all of your support in getting my home looking great. THANK YOU SEARS HOMETOWN STORE IN COTTONWOOD!!!
Sears Hometown Store is a US Hardware Store based in Cottonwood, Arizona. Sears Hometown Store is located at 1329 E State Route 89A, Suite A, Cottonwood, AZ 86326, USA.
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