I left, went to Home Depot where I received the help I had expected at Ace Hardware and got everything I needed. Ace Cottonwood - you have changed your business model and lost your MOJO. I will not go back.
If you want to find helpful, friendly, and knowledgeable staff, then look no further. I love coming to this ACE Hardware when I need anything they sell. From the time I walk in the door, to the time I get to the item I need, I usually have 2 to 5 staff members say hello and ask me if I need any help. If you say yes, then that staff member will stay with you until you have found everything you need, and are ready to check out. So much better than that big orange box store, you can almost never find anyone to help you there.
The old counter area is now filled with odd shelves and bins, with no real purpose and specialty. I have never looked to see what is there.
This is our favorite 'go to' store for all of our' hardware/household needs! My family has been in the professional painting/carpentry business for a couple of generations now and this is the best place in the Verde Valley. Customer service is great, store is well laid out and they stand behind their products.
They have now reorganized, moved the check out counters behind a group of shelves so they are hard to find for new customers.
always helpful, merchandising excellent. personally neither my wife or I had anything to negative experiences.
Ace is seriously my favorite! Customer service is top notch! Everything Home Depot doesn't have they seem to carry...you can call and actually talk to someone.....keep up the good work.
On April 28, 2016 at about 3:00 PM I went there to buy a bath fan, irrigation controller and landscape light clock - about $ 280 worth.
I have shopped at this store for over 12 years, preferring to support a local business. I was willing to pay more and have a more limited selection because Ace focused on customer service. When you walked in the door, someone asked what you needed and took you to the right place in the store. They even offered good advice when you needed to make a selection. They even had free popcorn and it was like a modern, but old time country store.
No one greeted me and I could not find an associate to help. One was engrossed in a personal conversation and three younger persons literally ran away. I waved my arms and called to them, but they turned their backs and walked away.
Verde Valley Hardware is a US Hardware Store based in Cottonwood, Arizona. Verde Valley Hardware is located at 545 S 12th St, Cottonwood, AZ 86326, USA.
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